Refund Policy

When you get a full refund

• · You paid but your subscription was never activated.
• · You paid twice, or paid an incorrect amount, and we can verify it.

When a subscription is not refundable

Once your subscription is activated and MyJobs begins searching and preparing applications for you, the service has been delivered and the subscription is generally non-refundable.

What we will review

A genuine technical failure that stopped the service from working will be reviewed case by case. Tell us what happened and we will look at the logs.

What is not grounds for a refund

Not getting a job, an interview, or a reply from an employer is not grounds for a refund. MyJobs finds and applies; employers decide. Employment is never guaranteed.

How to request one

Submit a request from the Refunds page in your account. You will get a reference number, and a button that opens WhatsApp with your details already filled in. Refunds are sent back through BenefitPay by hand.